E-learning to support debt counseling - Buro VAT

Customer stories

“Pluvo is there for us to provide customised advice and quick action is taken if necessary or desired. We have good contact with the helpdesk and there are short lines of communication!”

Farley van Heydoorn

Buro VAT

What does Buro VAT do?

Buro VAT offers help to promote financial self-reliance,” explains founder Farley van Heydoorn. “We offer customised training courses about the consequences of debts and debt counseling to various target groups. Our specialisation is stress-sensitive communication, awareness of the mental consequences of money stress and reaching and motivating citizens with debts”.

Why Pluvo?

“We chose Pluvo because we think it's important that there is a direct point of contact and that we can help you think about using the platform so that we can make optimal use of our e-learning,” says Farley. “We are trainers, debt counselors and social/social workers, not ICT professionals”.

“What we really like about working with Pluvo is that we have good contact with the helpdesk and that there are short lines of communication”.

“Sometimes we need to discuss our wishes and their feasibility on the platform,” says Farley. “And then we know exactly who to approach for this and we will be helped to get started quickly”.

How do you use Pluvo?

“We use Pluvo to offer e-learning to our customers and we have been able to develop various options for this. We create a customised environment for each customer and offer support in following the e-learning,” explains Farley.

“Pluvo provides the digital environment and all the components that are needed in it. They are there for us for customised advice and quick action is taken if necessary or desired.”

“This way, we can do what we love to do: provide training on the consequences of debt and debt counseling and contribute to awareness about these themes”.

What tip do you have for organisations that also want to develop e-learning?

“There are many providers that offer you a ready-made solution, but who, in case of problems, refer to customer service with long waiting times or to a FAQ where you have to invent a lot yourself,” says Farley. “For us, it works great to have a direct point of contact with people who are really at home in the online environment. We can properly coordinate our processes accordingly and the possibilities and any bottlenecks are quickly resolved. That's a pleasure to work!”

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