This privacy policy of *.pluvo.com, *.pluvo.nl and *.pluvo.co was last amended on 4 September 2026.
When you create an account with us, you enter various personal details. Of course, we handle this information carefully. On this page, we explain what personal information we collect and what we do with it. If you still have questions after reading, send us an email at info@pluvo.com.
Pluvo B.V., Entrepotdok 63A, 1018 AD Amsterdam, the Netherlands · Chamber of Commerce no. 88899284 · info@pluvo.com · +31 20 560 5001
This policy covers the data we process about you when you visit our website, sign up for our newsletter, contact us or create an account. We are the controller for that data.
Data inside an academy works differently. If you use the academy of your employer or training provider, we process that data on their instructions. They decide what is recorded and why, and they inform you about it in their own privacy statement. We follow the terms of the data processing agreement we have with them. If you want to know what has been recorded about you, or want something corrected or deleted, please contact your own organisation — that decision is not ours to make.
We do not have a data protection officer. You can send privacy questions to info@pluvo.com; they reach our information security coordinator.
Your first and last name: We ask for this because you probably prefer using your own name in emails and chat conversations. This also allows us to communicate more efficiently via the chat.
Your organisation name: We use this to link participants to your course. It also allows participants to see which training is yours.
Your email address: We need this to confirm your account and send notifications, such as when a student completes an exercise. We also use your email for our newsletter, if you have signed up. You can always unsubscribe via the link in the email or by sending 'I unsubscribe' to info@pluvo.com.
Your payment details: We use these to link purchases to your account. This applies to payments via iDEAL or if you transfer money manually. If you pay by credit card, we only know whether the payment was successful; we do not have access to your credit card details.
Your phone number: We request this to provide fast and efficient support.
Your profile picture: This makes it easier for other participants to recognise you. It also personalises communication when you see faces next to names.
We process this data on the instructions of your organisation, under the data processing agreement you enter into with us when you create an academy. Your organisation decides what is recorded and for how long.
If you are working with your own academy to teach or train users, we store their name, email address, profile picture and any values you add.
Internal chat: The chat feature in Pluvo is for communication between participants and trainers. This data is stored for use in your academy.
Reports about progress and answers: We store progress reports and answers to lesson modules in our system, until you close the academy or remove the participant.
Portfolio and development plan: Each participant can keep a portfolio and development plan. We store this information for academy purposes and for the user's own insight.
If you delete an academy or a participant, the data is immediately no longer available and is then permanently removed. The applicable periods are set out in our data processing agreement.
Well encrypted: We store personal and training data in a secure, encrypted database, inaccessible to unauthorised persons. We check our security measures regularly to prevent leaks.
In safe hands: We do not sell your data and we do not share it with parties that use it for their own purposes. We do work with suppliers that process data on our behalf — including Crisp for chat, Stripe for payments and HubSpot for our newsletter and customer contacts. We have a data processing agreement with each of them setting out what they may and may not do. Where a supplier processes data outside the European Economic Area, this is based on the European Commission's standard contractual clauses. The subprocessors we use for the academy are listed in Annex 3 of our data processing agreement.
We sometimes share data about your browsing behaviour with partners, but that information is linked only to your IP address. You can read what we use browsing data for in our cookie policy.
If the police, the judiciary or another competent authority requests data from us, we provide it where we are legally required to do so. We always assess such a request first and do not provide more than is asked for.
After your last visit to pluvo.com, pluvo.nl or pluvo.co, we retain your data for twelve months. After that it is deleted, unless the law requires us to keep it longer. Would you like your data deleted sooner? Send an email to info@pluvo.com. Please note that once we have deleted your data, you can no longer use the training environment.
For the data for which we are the controller, you have the following rights:
Send your request to info@pluvo.com. We respond within one month. If your request is complex, we may extend that period by two months; we will let you know within the first month. There are no costs involved. If we refuse your request, we will explain why.
If you are not satisfied with the way we handled your request, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), PO Box 93374, 2509 AJ The Hague, the Netherlands. You can also go to court.
If your question concerns data inside the academy of your employer or training provider, you exercise these rights with that organisation. We assist them, but we may not decide on such requests ourselves.
Because we want to keep improving Pluvo, we sometimes carry out customer or market research. We do not always do this ourselves. If you indicate that you want to take part, we share your email address with the agency conducting the research. Naturally, we only work with agencies that apply the same strict privacy rules as we do. After the research they must delete our users' email addresses from their systems.
When you contact our customer service, you want to be helped as quickly as possible. That is why we make notes of chat conversations and store them. We also keep the chat conversations themselves. This way we can see straight away what we helped you with last time and respond better to your question. We work with Crisp for our chat service. The personal data you share via the chat is therefore also subject to Crisp's privacy and cookie policies.
Pluvo uses cookies too. Read our cookie policyy for more information.
